Shipping policy

Local Delivery

We offer delivery services to hotels, conference centers, businesses and residences. Delivery charges are based on the number of stops and distances. We will provide you with pricing upon request. Delivery charges are always additional and never included in our box unit price. When we deliver at a residence, we do not require a signature. If the residence door is unanswered, we will leave the package at the door unless instructed otherwise. By permitting LUX BOX to leave the order at the residence door, you will be deemed to have accepted delivery. For hotel or business delivery, we need to know who will be receiving the order and signing the delivery slip. We are not responsible for the order once the delivery has been accepted. Any additional hotel fee that may apply to deliver gifts in guest rooms is not included in delivery fees. LUX BOX will not offer refunds or credit for unclaimed or lost orders, once delivery has been accepted.

Local Pickup

We also offer clients the option to pick up their order directly at our studio in Portland, Maine, at no cost.

Shipping

We work with Fedex, UPS and USPS to ship orders. Shipping is calculated based on size and weight. At times, shipping insurance may be suggested. All shipping supplies and handling fees will be applied to the shipping invoice. We will do our best to give you an accurate shipping cost estimate during the proposal process.

Shipping & Delivery Addresses

It is the Client’s responsibility to provide LUX BOX with complete and accurate names and addresses to insure on-time delivery. We require name of recipient, street address, apartment #, city, state and zip code. It is necessary to include the recipient's phone number for all international shipping. LUX BOX will not be responsible for late delivery and reshipping fees for returned packages due to an incorrect address provided by the client. If the error is made by LUX BOX, we will cover all re-shipping fees.