The following Terms and Conditions, aka The FINE PRINT, between LUX BOX Company Inc., a Maine corporation (“LUX BOX”, “We” or “Us”), and the customer (“Customer” or “You”) are effective on the date the written proposal is accepted by you in writing or payment (“Effective Date”).
1. ABOUT ORDERS
Custom gift orders require a minimum of 12 units at $35 per unit or an invoice totaling $750 excluding shipping and taxes. Standard products, such as our Bathroom Amenities Tray, our Comeback Kit, and LUX BOX Ready Made Gifts have no minimum order requirements and can be purchased directly on our website SHOP page.
TIMEFRAME FOR CUSTOM ORDERS
Each order by LUX BOX is carefully curated and designed to our clients’ specifications and within their budget. We hold limited product inventory, as we are a project-based gifting company. Customers should expect lead times of 2-4 weeks for the design, proposal and approval process, followed by 2-3 weeks for ordering, customization, assembly and shipping.
We will try to accommodate rush orders when possible based on product availabilities and design requirements. All costs related to expediting the order will be the responsibility of the client.
2. ABOUT GIFTS
TYPES OF GIFTS
We design gifts for all the events in your life. LUX BOX provides gifts for corporate, non-profit and all types of social events. Please visit our Portfolio on our website luxboxco.com to see some examples of our prior projects. Custom gift boxes usually start around $35.00 per unit.
NOT ONLY BOXES
In addition to boxes, LUX BOX provides gifts in bags, totes and baskets. We are open to any vessel that may be appropriate to your vision.
Gift assembly is included with all customized orders. Assembly costs will vary by project and are determined by the required steps to put a gift order together.
Many of our orders include customization work. All custom work will be done exactly as the client submits it. If something looks funny to us, we will let you know as soon as possible but we cannot catch everything. Names and addresses are trickier as the spellings vary. It is your responsibility to provide LUX BOX with clear and organized names and addresses, and to double check that all information is spelled correctly prior to sending us the document.
PRODUCTS SUPPLIED BY CUSTOMER
We do allow customer-supplied items for an agreed-upon handling fee per unit. A product provided by the customer has to be received by LUX BOX at least 14 days prior to the set delivery date. We are not responsible for the shipping of products supplied by you or the damage to the products supplied by you incurred during shipping. We highly recommend you order a few extra items.
MELTDOWNS IN SUMMERTIME
We are careful about putting chocolate or any melting goodies in gift boxes during the summer months (May 1st to October 1st) in our orders that required shipping. Meltdowns are not an issue for orders delivered by LUX BOX via our fully air-conditioned vehicles. We will try to advise you if we think a product could melt. We may also advise you to use cold packs during shipping. In this case, the cold packs cost would be an additional fee under shipping material and handling. Please note that items subject to meltdowns are ordered at your own risk. LUX BOX cannot guarantee the quality of these products upon their arrival. LUX BOX will not issue a refund due to meltdowns.
Between the proposal and the ordering process, it may be necessary for us to substitute a chosen product for another product due to unavailability, late arrival, damaged at arrival or other unforeseen reasons. Should this occur, we will advise you immediately and we would propose to substitute the unavailable product with another product of equal or greater value. There would be no change in the agreed upon order amount, unless the substitute product is of lesser value. In that case LUX BOX would issue a credit on the final invoice. If no appropriate substitute is found, the product will be simply omitted and a credit will be issued on the final invoice.
Food products included in an order are generally properly labeled by the manufacturer to notify the consumer of any allergens. Any non-labeled food always has the risk of possible allergen contamination. We encourage all customers to read all product labels where available, when no detailed labels are available we encourage you to take no risk. LUX BOX will not be held responsible for adverse reactions to food consumption whether it is labeled or not labeled.
SAMPLE GIFT BOX
Upon request, we can provide a sample gift box of our accepted proposal. We are happy to do it, just contact us so we can make the arrangement. A fee may apply.
3. ABOUT DELIVERY & SHIPPING
DELIVERY BY LUX BOX
We offer delivery services to hotels, conference centers, businesses and residences. Delivery charges are based on the number of stops and distances. We will provide you with pricing upon request. Delivery charges are always additional and never included in our box unit price. When we deliver at a residence, we do not require a signature. If the residence door is unanswered, we will leave the package at the door unless instructed otherwise. By permitting LUX BOX to leave the order at the residence door, you will be deemed to have accepted delivery. For hotel or business delivery, we need to know who will be receiving the order and signing the delivery slip. We are not responsible for the order once the delivery has been accepted. Any additional hotel fee that may apply to deliver gifts in guest rooms is not included in delivery fees. LUX BOX will not offer refunds or credit for unclaimed or lost orders, once delivery has been accepted.
PICK-UP ORDERS AT LUX BOX
We also offer clients the option to pick up their order directly at our studio in Portland, Maine at no cost.
We work with FedEx, UPS, and USPS to ship orders. Shipping is calculated based on size and weight. At times, shipping insurance may be suggested. All shipping supplies and handling fees will be applied to the shipping invoice. We will do our best to give you an accurate shipping cost estimate during the proposal process.
SHIPPING AND DELIVERY ADDRESSES
It is the Client’s responsibility to provide LUX BOX with complete and accurate names and addresses to insure on-time delivery. We require name of recipient, street address, apartment #, city, state and zip code. It is necessary to include the recipients phone number for all international shipping. LUX BOX will not be responsible for late delivery and reshipping fees for returned packages due to an incorrect address provide by the client. If the error is made by LUX BOX, we will cover all re-shipping fees.
4. ABOUT BUSINESS TERMS
TERMS OF PAYMENT
Once the final gift proposal is accepted, we require a minimum 50% deposit on the date of acceptance of the written proposal. At the time of delivery, we require the 50% balance and any delivery or shipping fee incurred. If the project has a short turn around (within 3 weeks of accepting contract to shipping/delivery date) we request full payment upfront. We accept credit cards, checks, cash and money orders.
If you need to cancel your order after LUX BOX has received your 50% deposit, LUX BOX will refund your deposit less all items purchased and design time incurred for your project up to receiving your cancellation request.
If you need to increase the quantity of units please let LUX BOX know as soon as possible and we will do our best to accommodate the change. If you need to decrease the quantity of units on your custom order after it has been placed, LUX BOX cannot go under the agreed upon quantity on the invoice.
All LUX BOX orders are final sales and non-refundable. Our goal is always your full satisfaction. Please contact us within 24 hours of your order arriving if you are not satisfied. We will always do our best to make you happy.
We charge and collect Maine and Massachusetts Sales Taxes.
5. ABOUT MARKETING AND INTELLECTUAL PROPERTY
You acknowledge and agree that the content (other than content that may be submitted by you), materials, text, images, graphics, trademarks, logos, and other elements contained in the Orders are the property of LUX BOX or our licensors and are protected by copyright, trademark and/or other proprietary rights and laws. You agree not to sell, license, rent, copy, reproduce, transmit, publicly display, publish, adapt, edit, modify or create derivative works from any content or materials created by us, without our express written permission.
By submitting any materials to us for inclusion in your Order, you grant us a perpetual, irrevocable, non-terminable, worldwide, royalty-free and nonexclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. You hereby represent, warrant and covenant that any materials you provide do not include anything (including, but not limited to, text, and images,) to which you do not have the full right to grant LUX BOX the license specified above. You further represent, warrant and covenant that any materials you provide will not contain libelous or otherwise unlawful, abusive or obscene material. LUX BOX will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or compensation to you.
MARKETING IN GIFT BOXES
We understand that the customized gift you are sending comes from you. Each LUX BOX product contains subtle LUX BOX branding inside the gift. The LUX BOX marketing is a discreet sticker outside the gift, placed in the back or under, that states “this gift was curated for you by, LUX BOX Company.” The Comeback Kit has a LUX BOX sticker underneath its tin box.
MARKETING ON SOCIAL MEDIA
We reserve the right to publish some or all of the order on one or more of our social media accounts. We will never post a photo of an order prior to an event, we usually wait 24 hours after the event, and we will do our best to inform you prior to publication.
You assume all responsibility and risk with respect to your use of the LUX BOX Co. products. ALL CONTENT, MERCHANDISE, AND OTHER INFORMATION ON OR ACCESSIBLE FROM OR THROUGH LUX BOX CO. PRODUCTS AND ORDERS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY OR ACCURACY. LUX BOX Co. does not endorse, warrant or guarantee any products or services offered or provided by or on behalf of third parties included in the Order.
LUX BOX CO. DOES NOT REPRESENT OR WARRANT THAT THE NUTRITION, INGREDIENT, ALLERGEN, AND OTHER PRODUCT INFORMATION ON OUR SITE IS ACCURATE OR COMPLETE SINCE THIS INFORMATION IS PROVIDED BY THE PRODUCT MANUFACTURERS OR SUPPLIERS AND ON OCCASION MANUFACTURERS MAY MODIFY THEIR PRODUCTS AND UPDATE THEIR LABELS. WE RECOMMEND THAT YOU DO NOT RELY SOLELY ON THE INFORMATION PROVIDED BY US AND THAT YOU CONSULT THE PRODUCTS LABEL OR CONTACT THE MANUFACTURER DIRECTLY IF YOU HAVE A SPECIFIC DIETARY OR ALLERGIC CONCERN OR QUESTION ABOUT A PRODUCT.
EXCEPT IN THE CASES OF WILLFUL MISCONDUCT AND RECKLESS CONDUCT ON THE PART OF LUX BOX CO., IN NO EVENT SHALL LUX BOX CO., OR ANY OF ITS SUBSIDIARIES, AFFILIATES (NOW OR HEREAFTER) OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, SUPPLIERS, OR AFFILIATES, BE LIABLE TO THE CUSTOMER OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS) ARISING OUT OF THE USE OR INABILITY TO USE OUR PRODUCTS, WHETHER BASED UPON WARRANTY, CONTRACT OR TORT (NEGLIGENCE). IN NO EVENT SHALL THE TOTAL LIABILITY OF LUX BOX CO., ITS AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON OUR PRODUCTS TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF OUR PRODUCT, WHETHER IN WARRANTY, CONTRACT OR TORT (NEGLIGENCE), EXCEED THE AMOUNT YOU PAID TO LUX BOX CO. IN CONNECTION WITH THE EVENT GIVING RISE TO SUCH LIABILITY. You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available provided by us.