Refund policy

Returns & Refunds

All LUX BOX Co. orders are final sale and non-refundable. Our goal is always your full satisfaction. Please contact us within 24 hours of your order arriving if you are not satisfied. We will always do our best to make you happy.

Cancellations

If you need to cancel your order after LUX BOX Co. has received your 50% deposit, LUX BOX Co. will refund your deposit less all items purchased and design time incurred for your project up to receiving your cancellation request.

Order Changes

If you need to increase the quantity of units please let LUX BOX Co. know as soon as possible and we will do our best to accommodate the change. If you need to decrease the quantity of units on your custom order after it has been placed, LUX BOX Co. cannot go under the agreed-upon quantity on the invoice.